Privacy Policy

1. Introduction

MetaSolves (“we”, “our”, “us”) is a high-end technology consultancy headquartered at 9 St Andrew’s Road, Rondebosch, Cape Town 7700, South Africa. We provide Custom App Development, AI Integration, Technical Leadership, Cloud Solutions, Security & Compliance, and Cross-Industry Expertise.
This Privacy Policy explains what data we collect through our website (metasolves.com), why we collect it, how we use it, and the rights you have over your information.

2. Data We Collect

We do not intentionally collect sensitive personal data (e.g., race, health, biometrics).

3. How We Use Your Data

1. Respond to consultation requests and provide quotations.
2. Deliver, maintain, and improve our website and services.
3. Analyse aggregate traffic and usage trends to make strategic decisions.
4. Detect and prevent fraud or misuse of our site.
5. (With an additional opt-in) send relevant service updates or marketing communications.

4. Legal Bases for Processing

• Consent – Information you actively provide in the Consultation Form.
• Legitimate Interest – Analytics and functional cookies that help us understand site performance and secure our platform.

Where required, we will obtain your explicit consent before placing non-essential cookies.

5. Data Sharing and Disclosure

• We do not sell or rent your personal information.
• Third-party processors we rely on include:
  • Google Analytics (website analytics)
  • Cloud hosting providers (website & database hosting)
  • Email service providers (form notifications)

All vendors are bound by confidentiality and data-processing agreements consistent with GDPR, CCPA, and other applicable laws.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use them to remember preferences and compile anonymised site statistics.
You can manage or disable cookies at any time in your browser settings. For details, please see our full Cookie Policy.

7. Data Security

• All traffic is encrypted via HTTPS/TLS.
• Data at rest is stored in secure cloud infrastructures with role-based access control and encryption.
• Regular security audits, vulnerability scanning, and least-privilege access principles are applied.
• Incident-response procedures are in place to notify authorities and affected individuals, where required, within 72 hours of discovering a breach.

8. Your Data Protection Rights

Depending on your jurisdiction (e.g., GDPR in the EU/EEA, CCPA in California), you may have the right to:

1. Access – Request a copy of the data we hold about you.
2. Rectification – Correct inaccurate or incomplete data.
3. Erasure – Ask us to delete your data (“right to be forgotten”).
4. Restriction – Request limited processing of your data.
5. Portability – Obtain your data in a structured, machine-readable format.
6. Objection – Object to certain processing activities, including direct marketing.
7. Opt-Out of Sale/Share – Applicable to CCPA; we do not sell personal data, but you may still exercise this right.

To exercise any of these rights, please contact us (see Section 11). We will respond within 30 days (or 45 days under CCPA).

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest revision. Material changes will be announced via a banner on our site or by email if you have an active relationship with us.

11. Contact Us

For privacy questions, data-access requests, or complaints, reach us at:
Email: [email protected]
Postal Address: MetaSolves Privacy Team, 9 St Andrew’s Road, Rondebosch, Cape Town 7700, South Africa